Contact Us

We’re Here to Help

Thank you for visiting Qelvoriq™. We value every customer and are committed to providing helpful support for questions about our products, orders, shipping, payments, and returns.

Whether you need assistance before purchasing or support after receiving your order, our customer service team is ready to help.

Customer Support

For product inquiries, order assistance, shipping questions, or any other concerns, please contact us through the following methods:

Email: service@qelvoriq.com
Phone: +86 18664212128

Customer Service Hours:
8:00 AM–10:00 PM Daily

We aim to respond to customer inquiries within 1–2 business days. Response times may vary during holidays, promotional events, or periods of high customer demand.

Order Support

If you need help with an existing order, please include the following information when contacting us:

• Order number
• Name used during checkout
• Email address associated with your order
• Description of your request
• Photos or supporting information when applicable

Providing complete information helps our team review and resolve your request more efficiently.

Shipping Questions

If you have questions about shipping status, tracking information, delivery times, or shipment issues, please contact our support team.

Once your order has been shipped, tracking information will be provided to the email address used during checkout when available.

Returns & Refunds

For return, exchange, or refund requests, please contact us before sending any items back.

Our team will review your request and provide the appropriate instructions based on our Return & Refund Policy.

Business Information

Brand: Qelvoriq™
Company: Ningbo Lin Electrical Appliance Technology Co., Ltd.
Owner: Fan Shubin
Website: https://qelvoriq.com
Email: service@qelvoriq.com
Phone: +86 18664212128

Business Address:
Workstation 18, 3rd Floor, Aisheng Fenglu Center,
No.888 Zhongshan East Road, Yuelin Subdistrict,
Fenghua District, Ningbo, Zhejiang Province, China

Business Hours:
8:00 AM–10:00 PM Daily

We appreciate your trust in Qelvoriq™ and look forward to assisting you.