Return & Refund Policy

Return & Refund Policy

Last Updated: October 12, 2026

At Qelvoriq™, customer satisfaction is our priority. We want every customer to enjoy their shopping experience and receive products that meet expectations.

This policy explains our return, exchange, and refund procedures.

1. Return Period

Eligible products may be returned within:

30 calendar days after confirmed delivery.

Customers must contact our support team before returning any products.

2. Return Requirements

To be eligible for a return, items should meet the following conditions:

  • Unused and unworn
  • Returned in original condition
  • Include original packaging when possible
  • Include all accessories and components
  • Return request submitted within the return period

3. How to Request a Return

To request a return, please contact:

Email: service@qelvoriq.com

Please include:

  • Order number
  • Product name
  • Reason for return
  • Photos if the product is damaged or incorrect

Please wait for return instructions before sending any products back.

4. Non-Returnable Items

Certain products may not be eligible for returns, including:

  • Customized or personalized items
  • Items marked as final sale
  • Products that cannot be returned due to hygiene considerations where applicable

5. Damaged or Incorrect Products

If your order arrives damaged, defective, or incorrect, please contact us promptly.

Please provide photos and order details so our team can review the issue.

If the problem is caused by our error, we will provide an appropriate solution.

6. Return Shipping Costs

For returns caused by personal preference or change of mind, customers are generally responsible for return shipping costs.

If the product is defective or incorrectly shipped due to our error, we will assist with an appropriate resolution.

7. Refund Processing

After receiving and inspecting an approved return, refunds will generally be processed within:

5–10 business days

Refunds will be issued to the original payment method. Your bank or payment provider may require additional processing time.

8. Exchanges

Exchange requests depend on product availability. If a replacement item is unavailable, a refund may be provided instead.

9. Order Cancellation

If you wish to cancel your order, please contact us as soon as possible.

Cancellation requests can only be guaranteed before order processing begins.

10. Contact Information

Brand: Qelvoriq™
Company: Ningbo Lin Electrical Appliance Technology Co., Ltd.
Owner: Fan Shubin

Email: service@qelvoriq.com
Phone: +86 18664212128

Address:
Workstation 18, 3rd Floor, Aisheng Fenglu Center,
No.888 Zhongshan East Road, Yuelin Subdistrict,
Fenghua District, Ningbo, Zhejiang Province, China

Customer Service Hours:
8:00 AM–10:00 PM Daily