Frequently Asked Questions (FAQ)
1. What products does Qelvoriq™ offer?
Qelvoriq™ specializes in stylish hair accessories designed to complement different hairstyles, outfits, and occasions. Our collections include hair clips, barrettes, headbands, hair ties, and other fashionable accessories.
2. Are the products exactly as shown in the pictures?
We make every effort to display our products accurately through detailed images and descriptions. However, slight differences may occur due to lighting conditions, screen settings, or normal product variations.
3. How do I choose the right hair accessory?
We recommend reviewing product descriptions, images, sizes, and styling suggestions available on each product page. If you need assistance selecting an item, please contact our customer service team.
4. How long does order processing take?
Orders are generally processed within 1–3 business days after payment confirmation. Processing times may vary during holidays, promotions, or periods of high order volume.
5. How long does shipping take?
Shipping times depend on your destination, shipping method, and carrier. Estimated delivery information is provided in our Shipping Policy and during checkout where available.
6. How can I track my order?
Once your order has been shipped, tracking details will be sent to your email address when available. Please allow some time for tracking information to update after shipment.
7. Can I change or cancel my order?
If you need to modify or cancel an order, please contact us as soon as possible. We will try to assist before the order enters fulfillment or shipment processing.
8. What is your return policy?
Eligible products may be returned within 30 days after confirmed delivery. Items should generally be unused, unworn, and returned in their original condition. Please review our Return & Refund Policy for complete details.
9. How do I request a refund?
To request a refund, please contact service@qelvoriq.com with your order number and reason for your request. Approved refunds will be processed according to our refund policy.
10. What payment methods do you accept?
Available payment methods are displayed during checkout. Payment options may vary depending on your location and available payment providers.
11. How should I care for my hair accessories?
- Avoid unnecessary contact with water and harsh chemicals.
- Store accessories in a dry place when not in use.
- Handle delicate decorations carefully.
- Keep products away from excessive heat or pressure.
12. How can I contact Qelvoriq™?
Email: service@qelvoriq.com
Phone: +86 18664212128
Customer Service Hours:
8:00 AM–10:00 PM Daily
Business Information
Company: Ningbo Lin Electrical Appliance Technology Co., Ltd.
Owner: Fan Shubin
Address:
Workstation 18, 3rd Floor, Aisheng Fenglu Center,
No.888 Zhongshan East Road, Yuelin Subdistrict,
Fenghua District, Ningbo, Zhejiang Province, China