Shipping Policy
Last Updated: October 12, 2026
Thank you for shopping with Qelvoriq™. This Shipping Policy explains our order processing times, shipping methods, delivery estimates, and related information.
1. Order Processing Time
All orders are carefully prepared after payment confirmation. Our standard processing time is generally:
1–3 business days
Processing time does not include shipping transit time. Orders may require additional processing time during holidays, promotional events, or periods of high demand.
2. Shipping Destinations
Qelvoriq™ ships orders to locations supported by our available shipping partners. Available shipping options and costs will be displayed during checkout.
Shipping availability may vary depending on destination, product availability, and carrier service coverage.
3. Estimated Delivery Time
Delivery times depend on your destination, selected shipping method, and carrier processing.
Estimated delivery time:
- United States: approximately 10–15 business days after dispatch
- Other regions: delivery times may vary depending on location
Delivery estimates are provided for reference only and are not guaranteed arrival dates. Delays may occur due to customs procedures, weather conditions, carrier delays, holidays, or circumstances beyond our control.
4. Shipping Costs
Shipping fees are calculated and displayed during checkout before payment confirmation.
Any promotional shipping offers will be shown on our website or during checkout.
5. Order Tracking
Once your order has been shipped, tracking information will be sent to the email address provided during checkout when available.
Please allow time for the carrier system to update tracking information.
6. Incorrect Shipping Information
Customers are responsible for providing accurate shipping information during checkout.
If you notice an incorrect address, please contact us immediately. We will attempt to update the information before shipment whenever possible.
7. Customs, Duties, and Taxes
International orders may be subject to customs duties, import taxes, or local fees depending on destination regulations.
Customers are responsible for any applicable charges unless otherwise stated.
8. Lost or Delayed Packages
If your package is delayed or appears to be missing, please contact our customer service team.
We will assist in checking shipment information and communicating with shipping partners where necessary.
9. Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect product, please contact us as soon as possible.
Please provide:
- Order number
- Description of the issue
- Photos of the product and packaging
Our team will review the situation and provide an appropriate solution.
10. Contact Information
Brand: Qelvoriq™
Company: Ningbo Lin Electrical Appliance Technology Co., Ltd.
Owner: Fan Shubin
Email: service@qelvoriq.com
Phone: +86 18664212128
Business Address:
Workstation 18, 3rd Floor, Aisheng Fenglu Center,
No.888 Zhongshan East Road, Yuelin Subdistrict,
Fenghua District, Ningbo, Zhejiang Province, China
Business Hours:
8:00 AM–10:00 PM Daily